FAQ - Frequent questions

Purchase of tickets

• How to buy my tickets?
• Can I buy open date tickets or make reservations?
• What do I need to buy my tickets online?
• What credit cards do you receive, is there financing? Can I pay whit a debit card?
• What do I do if my purchase was rejected?

Returns

• How to return my ticket?
• Can I change my ticket?
• I can´t return my ticket online, what do I do?

My trip in bus

• At the bus terminal: plataforms and how the service is advertised.
• What should I present to the drive to travel? Can I travel without the printed ticket?
• My ticket did nor arrive / I lost my ticket.
• What do I do if the personal data of the passengers is not correct?
• Is there a cost to buy my ticket online?
• Commercial terms

Baggage

• What can I carry in my luggage?
• What is the free baggage allowance for travel ?
• Claims, losses or misplacements?

Minors travel

• Up to what age do minors not pay tickets?
• I am traveling wiht a minor. What documentation must be presented?

Requirements to travel

• Travel permits
• How do I get the summer certificate?